FAQ
Before you go…
What is the Travel Passport for?
To plan your trip, live it fully and keep the memories in one journal.
What size is it?
A6 format, approximately 100 × 140 mm.
How many pages does it have?
The Travel Passport has 48 pages.
Is the box included?
Yes, every journal comes in its custom box.
Are stickers included?
No stickers are included.
Where do you deliver?
To metropolitan France and European Union countries. Rates are shown on the Shipping and returns page.
How long does delivery take?
Your order is prepared and dispatched within 24–48 business hours, then delivered in 4 to 6 business days on average by Colissimo or Colis Privé.
Can I order several journals?
Yes. Choose the quantity on the product page; you can also change it at checkout.
How can I track my order?
Find your order on the Track my order page with your order number and the email address used at checkout.
How can I request a return?
You have 14 days from receipt to return the journal, unopened and unused, in its original packaging; return postage is paid by you unless the error is ours. Write to us with your order number: once the return has been checked, the refund is made within 10 business days. You can also cancel your order as long as the parcel has not been shipped.
Which payment methods do you accept?
The available payment methods are shown at checkout.